Terms of service

1. Who this is between

These terms are between buyitfastest, trading as Your Receptionist ("we", "us"), and the business subscribing to the service ("you"). Using the service means accepting them.

2. What the service does

We give you a phone number. You set your own phone to forward calls you do not answer to that number. When a call arrives, an automated assistant answers in your business name, works out what the caller needs, confirms a callback number with them, and sends you the details by email, WhatsApp or SMS.

What the assistant knows about your business — your hours, service areas, prices and common questions — is what you tell us. It answers from that and nothing else.

What it will not do

• It never claims to be a person. Asked directly, it says it is an assistant answering for the business.
• It never invents a price or a fact. If it has not been told, it says it does not know and takes a callback.
• It always reads the callback number back to the caller and confirms it aloud.
• It never touches calls you answer. Only calls that ring out reach us.

3. What it costs

No setup fee. Your phone number is included, not billed separately. Prices include VAT where it applies.

Going over your included calls

We keep answering. Your calls are never cut off for exceeding the allowance — that would fail you in your busiest month, which is the opposite of what you are paying for.

Calls past the allowance are R12 each, added to the following month's invoice. That amount is capped: it can never exceed the difference to the next plan up. In practice a Standard month can never cost you more than R899 in total, and a Busy month never more than R1,798. If you reach the cap we will contact you and move you to a larger plan, because at that point it is cheaper for you than the extras.

4. Payment

Billing is monthly in advance through PayFast, from the day you subscribe. We never see or hold your card details.

If a payment fails, PayFast retries. We will not cut off your service over a single failed payment — we will contact you first. If payment cannot be recovered after a reasonable period we may suspend the service, and we will tell you before we do.

5. Cancelling

No contract and no notice period. Email info@buyitfastest.co.za and we will cancel it, normally the same day.

Cancelling stops future billing. We do not refund part-months, but we also will not bill you again after you have asked us to stop. Your number stops forwarding as soon as you remove the forwarding code from your phone — you keep your own number throughout, and always have.

6. POPIA operator agreement

This section is the written agreement required by section 20 of the Protection of Personal Information Act.

• Your callers' personal information belongs to your business. You are the responsible party for it; we are your operator.
• We process it only to provide this service, and only on your instructions.
• We keep it confidential and secure, using appropriate technical and organisational measures.
• We tell you without delay if it is ever compromised, so you can meet your own obligations.
• We use the sub-processors named in our privacy policy, and we will tell you before adding one that materially changes where information goes.
• When you leave, we delete or return it as set out in the privacy policy.
• Callers are told the call is recorded before recording starts, and we log that this happened. You do not have to arrange that yourself.

7. What you are responsible for

• That the information you give the assistant about your business is accurate. It repeats what you tell it, so a wrong price becomes a wrong quote.
• Setting up call forwarding on your own phone, and removing it if you stop.
• Using the service lawfully. Not for spam, harassment, or anything you would not do yourself.
• Calling your own customers back. We take the message; you do the work.

8. What we do not promise

We would rather be plain than reassuring:

• It will not answer every call perfectly. It is speech recognition on a phone line. It will sometimes mishear a name or a street. This is why it reads the callback number back — that is the field we protect hardest.
• It depends on services we do not own — your mobile network, Twilio, the speech providers. If those fail, calls may ring out as they did before you signed up.
• It is not an emergency service. Never rely on it for anything where a delay causes harm.
• We do not guarantee uninterrupted service, and we are a young business doing this for the first five customers. We will always tell you what is actually working.

9. Liability

Nothing here limits liability for death, personal injury, fraud, or anything the Consumer Protection Act does not allow us to limit.

Otherwise, our total liability in any month is limited to what you paid us in that month. We are not liable for business you did not win, profits you did not make, or a call that was mishandled — this is a R399 service, and it cannot carry the risk of your whole business.

10. Changing these terms

If we change them in a way that affects you, we will email you at least 30 days first. If you do not accept the change, cancel before it takes effect and you will not be charged again.

We will not raise the price on the first five businesses while they remain subscribed. That was the offer, and we will keep it.

11. Law

South African law governs these terms, and the South African courts have jurisdiction. Your rights under the Consumer Protection Act and POPIA are unaffected by anything written here.

12. Contact

info@buyitfastest.co.za — for cancellations, complaints, data requests, or anything else.